GuardTrailsTerms in force as of 1 November 2026. They apply to every order placed on guardtrails.com.
1. Who sells
Matthieu Silbermann, publisher of the site (see the legal notice). Contact: contact form.
2. What you buy
GuardTrails calculates travel itineraries from measured public data: road distances and times, the month's climate, places, accommodation, trails. An order is made in two steps.
The guide (V1). From your request (destination, length, month, pace, accommodation, wishes), we calculate up to three ways of making the trip. For each one: the stages, the nights, the route, a cost estimate, and the recommended day-by-day course. It is sent to you as a PDF.
The detailed version (V2). For the route you choose: the activities of each day with their duration and effort, the precise places with their map link, the stops worth a detour along the way, the photos, and the GPX tracks of hikes and city walks. It is sent to you as a PDF, with the GPX pack.
The detail of each version, with examples to download: what you get.
3. What is included
- One re-run of the guide. After you buy the detailed version and before you choose your route, you can ask us to redo the guide once, for the same destination: change the length, the month, the pace, where you sleep or what you want to do.
- Editable days. Once the detailed version is delivered, you can have the content of some days changed (activities, hike, stops): one day for a trip of three days or less, otherwise two days for each week of travel begun. The nights and the order of the days do not change: that is what the re-run of the guide is for. This right is valid for six months from delivery.
- Each change is delivered to you as a new version, with what has changed. A change that we cannot make is not counted against you. A correction of an error on our part is never counted.
4. Prices
The price depends on the length of the trip. It is shown to you before any payment, in the document that comes with your guide.
| Length of the trip | Guide (V1) | Detailed version + GPX (V2) |
|---|---|---|
| 1 to 3 days | €4 | €9 |
| 4 to 9 days | €9 | €19 |
| 10 days to 4 weeks | €19 | €39 |
Prices are in euros for a trip in Europe, and in US dollars (same amounts) elsewhere. They are the prices you pay, with no fees added. Beyond four weeks, the price is on request.
5. Beta period
GuardTrails is in a beta period. During this period, the guide and the detailed version may be offered to you free of charge: this is then stated in the document that comes with your guide, and no payment is asked of you. In return, we simply ask for your feedback on what you received.
These terms apply in full during the beta, whether an order is paid or offered, except for those that concern payment. The end of the beta is announced on the site; it changes nothing for orders already placed.
6. Ordering, payment and delivery
- You describe your trip in the request form.
- We send you the guide by e-mail, or the link to pay for it. The guide is generally delivered within 48 hours of the request or the payment; we tell you if it will take longer.
- For the detailed version: you order it from your guide, you pay for it, you use the re-run of the guide if you wish, then you choose your route. It is generally delivered within 72 hours of that choice.
Payment is made by bank card through Stripe. We never have access to your card details.
7. What a guide is, and is not
A guide is a document to help you prepare a trip, calculated from public data as of the date of calculation. It is not a travel offer, a booking, or a travel-agency service. We sell no transport, no accommodation, no activity, and no insurance.
GuardTrails is not a travel agency, nor a travel organiser or retailer within the meaning of the French Tourism Code, and is not registered as one. We sell no package holiday and no linked travel arrangement. As a result, the statutory liability, the duty of assistance during the trip, the financial guarantee and the other obligations specific to travel agencies do not apply to a guide. You book and organise your trip yourself, with the providers of your choice, who alone remain responsible for their services.
Timetables, seasonal openings, road and trail conditions, prices and availability change: check them with the official sources before you book and before you leave. A hike is prepared according to your fitness, the day's weather and local instructions. The safety advisories cited are those of the British government; also consult those of your own country's foreign ministry.
We undertake to deliver a guide calculated with care and checked before it is sent. Our liability is limited to the price paid for the order concerned.
8. Right of withdrawal
You normally have 14 days to withdraw from a distance purchase. A guide is digital content supplied to your specification: by placing an order, you ask for it to be calculated and delivered without delay, and you acknowledge that you lose your right of withdrawal once it has been delivered (article L221-28 of the French Consumer Code). As long as the guide has not been delivered, you can cancel your order and be refunded in full.
9. Refunds
If we cannot deliver your guide (for example a destination we do not yet know how to calculate properly), we tell you and refund you in full. If a delivered guide contains an error that makes it unusable, write to us: we correct it, or we refund you if correction is not possible.
10. Use of the guide
The guide is for your personal use and that of your travel companions. You may print it and share it with them. You may not resell or publish it. The data it contains remains under the licences of its sources (see the legal notice).
11. Your data
Your request and your e-mail address are used to calculate and deliver your guide, then to follow your order. They are used for nothing else and are never resold. The details, the retention period and your rights: Privacy.
12. Complaints and disputes
For any complaint: contact form. We reply within 7 days. If the disagreement persists, you will be able to use a consumer mediator free of charge; their name and website will be given here before the first paid sale. These terms are governed by French law.